31 Knowledge Quality Measurementsposted by Anna Mar, August 15, 2013
High quality knowledge is priceless and low quality knowledge is often worthless. In other words, quality is key to the value of knowledge.
The quality of knowledge sounds like something that might defy measurement. After all, it's a subjective judgment to say that one chunk of knowledge is higher quality than another chunk.
Nevertheless, it's possible to estimate the quality of knowledge from a business perspective. Quality knowledge is fit for purpose.
The definition of "fit for purpose" varies by business. The first step in measuring knowledge quality is to set quality criteria. The following 31 criteria are a good starting point.
1. AccessibleKnowledge isn't fit for purpose when it's hiding under a rock. High quality knowledge is accessible to a wide audience.
2. AvailableKnowledge that's highly available (e.g. a 24x7 website).
3. FastKnowledge access that's fast (e.g. a fast website).
4. IntegratedKnowledge that's integrated into your organization, processes, initiatives and conversations.
5. DiverseKnowledge that's varied and mixed (e.g. a news article that represents both sides of the story).
6. AccurateKnowledge that's precise (e.g. a newspaper that tells you exactly what happened).
7. CredibleKnowledge that comes from a credible authority (e.g. market data from a reputable firm).
8. ReliableKnowledge that's highly trusted.
9. UnbiasedKnowledge that's free of logical biases.
10. FlawlessKnowledge that's free of errors (e.g. factual errors).
11. FearlessCommunicating knowledge opens individuals to criticism. It's common for individuals to hold back their best ideas for fear of being criticized. High quality knowledge doesn't hold back unconventional ideas.
12. WiseKnowledge that holds valuable insight.
13. FreshKnowledge that's new, updated or remixed.
14. RelevantKnowledge that's relevant to your business.
15. ActionableKnowledge that's actionable in your business context.
16. VerifiableKnowledge that can be verified (e.g. a theory of physics that can be observed in nature).
17. ConnectedKnowledge that's highly connected to other knowledge (e.g. links in a website).
18. SocialKnowledge that can be socialized. Socialization helps to improve knowledge and encourages its use.
19. High Social VelocityKnowledge that everyone is talking about has more value (e.g. a viral news story).
20. AdaptableKnowledge that can be adapted to new uses (e.g. an engineering idea that can be adapted as a marketing idea).
21. EloquentKnowledge that's well stated.
22. LiterateKnowledge is represented as language. High quality knowledge is represented as high quality language (e.g. writing style, grammar, spelling).
23. Aesthetically PleasingKnowledge is visualized. High quality knowledge is aesthetically pleasing (e.g. a website that doesn't hurt your eyes).
24. ExplorableKnowledge that's easy to explore (e.g. a well laid out website).
25. SearchableKnowledge that can be discovered with search tools.
26. SecureKnowledge that's secure (e.g. privacy and confidentiality is ensured).
27. MaintainableKnowledge that's easy to maintain.
28. RetainedKnowledge that's retained for as long as it's useful.
29. SustainableKnowledge that uses minimal resources (e.g. storage, bandwidth, short meetings).
30. AssessedKnowledge that has been assessed (e.g. peer review of a paper).
31. Continuously ImprovedKnowledge that's continually improved.
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