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31 Knowledge Quality Measurements

        posted by , August 15, 2013

High quality knowledge is priceless and low quality knowledge is often worthless. In other words, quality is key to the value of knowledge.

The quality of knowledge sounds like something that might defy measurement. After all, it's a subjective judgment to say that one chunk of knowledge is higher quality than another chunk.

Nevertheless, it's possible to estimate the quality of knowledge from a business perspective. Quality knowledge is fit for purpose.

The definition of "fit for purpose" varies by business. The first step in measuring knowledge quality is to set quality criteria. The following 31 criteria are a good starting point.

1. Accessible

Knowledge isn't fit for purpose when it's hiding under a rock. High quality knowledge is accessible to a wide audience.


2. Available

Knowledge that's highly available (e.g. a 24x7 website).


3. Fast

Knowledge access that's fast (e.g. a fast website).


4. Integrated

Knowledge that's integrated into your organization, processes, initiatives and conversations.


5. Diverse

Knowledge that's varied and mixed (e.g. a news article that represents both sides of the story).


6. Accurate

Knowledge that's precise (e.g. a newspaper that tells you exactly what happened).


7. Credible

Knowledge that comes from a credible authority (e.g. market data from a reputable firm).


8. Reliable

Knowledge that's highly trusted.


9. Unbiased

Knowledge that's free of logical biases.


10. Flawless

Knowledge that's free of errors (e.g. factual errors).


11. Fearless

Communicating knowledge opens individuals to criticism. It's common for individuals to hold back their best ideas for fear of being criticized. High quality knowledge doesn't hold back unconventional ideas.


12. Wise

Knowledge that holds valuable insight.


13. Fresh

Knowledge that's new, updated or remixed.


14. Relevant

Knowledge that's relevant to your business.


15. Actionable

Knowledge that's actionable in your business context.


16. Verifiable

Knowledge that can be verified (e.g. a theory of physics that can be observed in nature).


17. Connected

Knowledge that's highly connected to other knowledge (e.g. links in a website).


18. Social

Knowledge that can be socialized. Socialization helps to improve knowledge and encourages its use.


19. High Social Velocity

Knowledge that everyone is talking about has more value (e.g. a viral news story).


20. Adaptable

Knowledge that can be adapted to new uses (e.g. an engineering idea that can be adapted as a marketing idea).


21. Eloquent

Knowledge that's well stated.


22. Literate

Knowledge is represented as language. High quality knowledge is represented as high quality language (e.g. writing style, grammar, spelling).


23. Aesthetically Pleasing

Knowledge is visualized. High quality knowledge is aesthetically pleasing (e.g. a website that doesn't hurt your eyes).


24. Explorable

Knowledge that's easy to explore (e.g. a well laid out website).


25. Searchable

Knowledge that can be discovered with search tools.


26. Secure

Knowledge that's secure (e.g. privacy and confidentiality is ensured).


27. Maintainable

Knowledge that's easy to maintain.


28. Retained

Knowledge that's retained for as long as it's useful.


29. Sustainable

Knowledge that uses minimal resources (e.g. storage, bandwidth, short meetings).


30. Assessed

Knowledge that has been assessed (e.g. peer review of a paper).


31. Continuously Improved

Knowledge that's continually improved.


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