7 Essential Knowledge Management Practicesposted by Anna Mar, March 26, 2013
Knowledge happens everywhere.
The biggest challenge in setting up a knowledge management practice is that knowledge is decentralized.
The majority of knowledge management processes shouldn't be centralized. For example, it's not a good idea to centralize knowledge identification, creation, validation, assessment and use.
The successful knowledge management practice recognizes the distributed nature of knowledge. They focus on those shared knowledge management services that can be centralized.
The following 7 knowledge management services are core to every knowledge management practice.
1. Knowledge management cultureTeams and individuals have a tendency to horde knowledge in private repositories.
The value of knowledge management lies in establishing a culture of knowledge sharing and collaboration.
Establish knowledge management principles and become an advocate for a knowledge sharing culture.
2. Knowledge management toolsIt makes sense for a organization to share knowledge management tools.
Teams have a tendency to develop their own knowledge management infrastructure. This can make it difficult for your organization to manage and realize value from knowledge.
Your knowledge management practice can add a good deal of value by selecting, implementing and launching shared knowledge management tools.
A common, unified set of knowledge management tools is the basis for knowledge communication, sharing and use.
3. Knowledge sharing programsKnowledge sharing is more than a tool set. Knowledge management practices sponsor knowledge sharing initiatives such as mentoring programs.
4. Knowledge complianceManaging knowledge compliance programs. For example, knowledge retention is often considered a compliance activity.
5. Knowledge management integrationChampioning integration of knowledge management best practices into processes, programs, projects and conversations.
6. Knowledge measurement & reportingKnowledge is of strategic importance to your firm. Your knowledge management practice can add value by measuring and reporting knowledge metrics.
Measurement is the basis for continuous improvement of knowledge management.
7. Continuous Knowledge Management ImprovementContinuously improve knowledge management practices. For example, measure and reduce knowledge losses due to employee turnover.
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