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Knowledge Management Process

        posted by , March 22, 2013

Information isn't knowledge.

Knowledge management is the practice of turning the rivers of information that an organization produces into valuable, actionable knowledge.

Definition: Knowledge Management

Knowledge management is the discipline of creating, assessing, controlling, communicating and socializing knowledge. The goal of knowledge management is to transform information into actionable knowledge to support business strategy and execution.


The following process identifies the core activities of knowledge management. The last column gives examples of business functions that depend on knowledge management.

knowledge management process

Manage & Sustain Knowledge

These core knowledge management activities transform information into knowledge to support business functions.

StepDescription
IdentifyIdentify processes and initiatives that are generating knowledge. Ensure that valuable knowledge is managed.
CreateManage processes for creating valuable knowledge.
ValidateValidate knowledge quality.
Assess Assess the sensitivity and impact of knowledge.
RetainRetain knowledge for the requisite period.
Ensure PrivacyEnsure that knowledge management processes adhere to data privacy best practices.
SecureSecure knowledge (ensure the availability, confidentiality, integrity and authenticity of information).
ControlIdentify and apply knowledge controls. For example, ensure that knowledge is backed up.
SustainEnsure that knowledge is sustainable. For example, minimize the resources consumed by knowledge repositories.


Communicate & Grow Knowledge

Knowledge is organized and made available to the organization. It's communicated and socialized. These processes help to grow and improve knowledge.

StepDescription
OrganizeOrganize knowledge to facilitate its use. Knowledge is best organized by those closest to it. Knowledge management tools may allow departments, teams and users to create their own views of knowledge.
ClassifyClassify knowledge according to taxonomies (i.e. sort knowledge into logical groupings). Knowledge is best classified by those closest to it. Knowledge management tools may allow users to create their own knowledge classifications (e.g. tags).
DistributeMake knowledge available.
CommunicateCommunicate knowledge. For example, in lunch and learn sessions.
SocializeSocialize knowledge. For example, in meetings or social media.
SearchA powerful search tool is essential to knowledge management.
Combine & ConnectTools and processes that combine knowledge and make connections between knowledge to improve its value to the organization.
AdaptAdapt knowledge to new uses. For example, use marketing knowledge to feed into research & development.
Grow & ImproveCommunicating & socializing knowledge feeds into the continual growth and improvement of knowledge.


Use Knowledge

Knowledge management underlies everything your organization does.

Knowledge feeds into every strategy, decision, program, project and process an organization executes. Knowledge can also be a product.

StepDescription
StrategiesKnowledge supports strategy formation and execution.
Decision MakingKnowledge driven decision making.
Research & DevelopmentKnowledge feeds research & development activities.
Problem SolvingKnowledge supports problem resolution.
CommunicationsKnowledge supports business communications processes such as public relations.
ProductsKnowledge can be a product or a component of products. For example, a consulting firm may offer a library of best practices to clients.
ProcessesKnowledge may be used to support your business processes.
ReportingKnowledge is critical to reporting & measurement at every level of your organization.
Audits & ComplianceKnowledge supports risk management, quality management, audits and compliance practices.



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