Information isn't knowledge.
Knowledge management is the practice of turning the rivers of information that an organization produces into valuable, actionable knowledge.
Definition: Knowledge Management
Knowledge management is the discipline of creating, assessing, controlling, communicating and socializing knowledge. The goal of knowledge management is to transform information into actionable knowledge to support business strategy and execution.
The following process identifies the core activities of knowledge management. The last column gives examples of business functions that depend on knowledge management.
Manage & Sustain KnowledgeThese core knowledge management activities transform information into knowledge to support business functions.
|Identify||Identify processes and initiatives that are generating knowledge. Ensure that valuable knowledge is managed.|
|Create||Manage processes for creating valuable knowledge. |
|Validate||Validate knowledge quality.|
|Assess ||Assess the sensitivity and impact of knowledge. |
|Retain||Retain knowledge for the requisite period. |
|Ensure Privacy||Ensure that knowledge management processes adhere to data privacy best practices.|
|Secure||Secure knowledge (ensure the availability, confidentiality, integrity and authenticity of information).|
|Control||Identify and apply knowledge controls. For example, ensure that knowledge is backed up.|
|Sustain||Ensure that knowledge is sustainable. For example, minimize the resources consumed by knowledge repositories.|
Communicate & Grow KnowledgeKnowledge is organized and made available to the organization. It's communicated and socialized. These processes help to grow and improve knowledge.
|Organize||Organize knowledge to facilitate its use. Knowledge is best organized by those closest to it. Knowledge management tools may allow departments, teams and users to create their own views of knowledge.|
|Classify||Classify knowledge according to taxonomies (i.e. sort knowledge into logical groupings). Knowledge is best classified by those closest to it. Knowledge management tools may allow users to create their own knowledge classifications (e.g. tags).|
|Distribute||Make knowledge available.|
|Communicate||Communicate knowledge. For example, in lunch and learn sessions.|
|Socialize||Socialize knowledge. For example, in meetings or social media.|
|Search||A powerful search tool is essential to knowledge management.|
|Combine & Connect||Tools and processes that combine knowledge and make connections between knowledge to improve its value to the organization.|
|Adapt||Adapt knowledge to new uses. For example, use marketing knowledge to feed into research & development.|
|Grow & Improve||Communicating & socializing knowledge feeds into the continual growth and improvement of knowledge. |
Use KnowledgeKnowledge management underlies everything your organization does.
Knowledge feeds into every strategy, decision, program, project and process an organization executes. Knowledge can also be a product.
|Strategies||Knowledge supports strategy formation and execution.|
|Decision Making||Knowledge driven decision making.|
|Research & Development||Knowledge feeds research & development activities.|
|Problem Solving||Knowledge supports problem resolution.|
|Communications||Knowledge supports business communications processes such as public relations.|
|Products||Knowledge can be a product or a component of products. For example, a consulting firm may offer a library of best practices to clients.|
|Processes||Knowledge may be used to support your business processes.|
|Reporting||Knowledge is critical to reporting & measurement at every level of your organization.|
|Audits & Compliance||Knowledge supports risk management, quality management, audits and compliance practices.|